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We will upgrade your online account in the coming weeks to give you stronger security safeguards. You can prepare now by updating your user ID and password meet the new security requirements. Here’s how:

  1. Log in to eStar@Home and go to “User Options.”
  2. Click “Change User ID” and “Change Password” to update each.
  3. Create a new ID and password that meet these new requirements:

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Please note: The new requirements are not displayed on your current User Options page. Be sure to reference the information above as you create your updated user ID and password.

What to Expect After the Upgrade

The first time you log in to eStar@Home after the upgrade is complete, you will be guided through the easy steps to strengthen your account security. It will take about five minutes to complete the steps. The following screen will prompt you to get started:

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For more details about this upgrade and a preview of what you can expect, read the frequently asked questions.

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